How Our Process Works
We aim to make the buying process clear, relaxed, and respectful for both families and puppies. Below is an outline of how things work from first contact to collection of your puppy at 8 weeks.
Step 1:
Enquiry
If you’re interested in a puppy, please start by getting in touch and telling us a little about yourself, your household, and your experience with dogs. This helps us understand whether a Cockapoo — and our puppies in particular — are likely to be a good fit. We will then send you an application form.*
Step 2:
Visit (from week 4)
From around four weeks after whelping, we invite suitable families to visit. This is an opportunity to:
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Meet Caramel
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See the puppies in their home environment
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Ask questions
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Get a feel for whether this is the right decision
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There is no obligation at this stage.
Step 3:
Place a Deposit
Once visits have taken place and a mutual decision has been made, a £400 deposit** secures your puppy subject to contract. We do not take deposits before visits, as we believe informed decisions are best for everyone involved.
Step 4:
Collection
Puppies are ready to go to their new homes at around eight weeks old. Collection is arranged carefully to ensure a calm, positive transition.
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Each puppy goes home with a thoughtfully prepared puppy pack and ongoing support.
A Word of Reassurance
Our priority is always the wellbeing of the puppies and the long-term success of each placement. We value openness, patience, and doing things properly over speed. Our application form is primarily designed to assist prospective first time puppy owners in gaining a well informed understanding of the lifetime commitment they are making to a puppy that is likely to be with them for 12 to 15 years.
*We didn't refuse any applicants for Caramel's first litter; however, one person withdrew based on advice from their Vet about how an adult dog they already have might react to a new puppy.
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**Deposits are non-refundable, but there are exceptions that will be communicated before we accept a deposit. The main one is an unsatisfactory Vet health check. We obtain one from our Vet and you will also need to have a Vet of your choice examine your puppy and report any concerns back to us.